Terms and Conditions

Phone: +36 30 / 702-1151

Hosting provider: Webnode AG (www.webnode.com)

(hereinafter: "Service Provider")

2. GENERAL PROVISIONS

2.1. These Terms and Conditions (hereinafter: Terms) govern the use of the webshop available on www.xlw.hu (hereinafter: Website), operated by the Service Provider, and the purchase contracts concluded through it.

2.2. By using the Website or placing an order, the User accepts these Terms. The contract is concluded electronically and qualifies as a written contract.

2.3. These Terms are governed by Hungarian law, including Act V of 2013 on the Civil Code, Government Decree 45/2014 (II. 26.) on detailed rules of contracts between consumers and businesses, and Act CVIII of 2001 on certain aspects of electronic commerce services.

3. PRODUCTS AND SERVICES OFFERED

3.1. Through the Website, the Service Provider sells off-road and overlanding accessories (roof tents, sand tracks, lighting equipment, winches, ropes). Displayed prices are gross prices including VAT, excluding shipping costs.

3.2. The Service Provider reserves the right to modify prices and the product range. Any modification does not affect orders already placed.

4. ORDER PROCESS

4.1. The User may place an order by filling in the contact/order form on the Website.

4.2. Submitting the order constitutes an offer, which becomes a contract upon confirmation by the Service Provider. The Service Provider will contact the User after receiving the order to agree on details and send a personalized quote.

4.3. Placing an order does not create an automatic payment obligation; the contract is formed upon confirmation and acceptance of the quote.

5. PAYMENT AND SHIPPING TERMS

5.1. Payment and shipping methods and their costs will be communicated individually by the Service Provider upon order confirmation.

5.2. The Service Provider aims to fulfil orders as quickly as possible; exact delivery times will be communicated upon confirmation.

6. RIGHT OF WITHDRAWAL

6.1. Consumers are entitled to withdraw from the contract without justification within 14 days of receiving the product, pursuant to Government Decree 45/2014 (II. 26.).

6.2. In case of withdrawal, the User must return the product without undue delay, but no later than 14 days from communicating the withdrawal. Direct return costs are borne by the User.

6.3. The Service Provider will refund the full amount paid within 14 days of receiving the returned product or proof of return, using the original payment method.

6.4. The right of withdrawal does not apply to products manufactured to the User's specifications or clearly personalized.

7. WARRANTY

7.1. Products are covered by warranty rules under the Civil Code and, where applicable, Government Decree 151/2003 (IX. 22.) on mandatory warranty.

7.2. In case of a defect, the User may raise a complaint using the contact details provided in these Terms.

8. COMPLAINTS HANDLING

8.1. The User may address complaints to the Service Provider via the contact details above (e-mail, phone).

8.2. If the complaint cannot be resolved between the parties, the User may turn to the competent conciliation board or consumer protection authority.

9. COPYRIGHT

9.1. The Website and its content (texts, images, graphics, layout) are protected by copyright. Content may not be copied or distributed without the Service Provider's prior written consent.

10. MISCELLANEOUS

10.1. The Service Provider reserves the right to unilaterally amend these Terms; amendments take effect upon publication on the Website and do not apply to orders placed beforehand.

10.2. Should any provision of these Terms become invalid, this does not affect the validity of the remaining provisions.